FAQ

DELIVERY:

  • How long does shipment take?

Can take upto 2-3 working days. Delays maybe caused with shipper

  • International deliveries?
We deliver worldwide
  • Will my parcel be charged customs and import charges?
Depends on the country you shipping to and if they would request custom & import tax
  • Can we have quick delivery?
Yes if you message us, we can do next day delivery. However, we will ask for the extra charge etc

RETURNS & REFUNDS:
  • What is your return policy?

Return is 14 days. If you request a refund, we can refund you within 14 days of receiving the returned item

  • Can I return an item for an exchange instead of a refund?

Yes, you can return an item for an exchange instead of a refund, but postage will be charged.

PAYMENT:

  • I dont have paypal. How can I pay for my order?

Please contact us and we can provide you with the bank details to transfer directly to bank account

ORDER ISSUES:

  • Can I amend my order after I've placed it?

Yes, you can amend your order if it has not been dispatched for shipping.

  • I've received a faulty item, what should I do?

Goods are faulty if they are received damaged or where a manufacturing fault occurs within 7 days of purchase. Products that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty Product instead of obtaining a refund, please be aware that we can only replace it for the same Product in the same size, subject to availability. Where possible, we will offer to repair faulty products. If it cannot be repaired or the same Product is not available, you are entitled to a full refund.

  • I'm missing an item from my order, what do i do?

Email us and we would be happy to check your enquiry.

  • I've received an incorrect item in my order, what do I do?

Notify us immediately and we will replace your item with the correct order.

  • I've cancelled my order - when will I get a refund?

Within 14 days of return

TECHNICAL:

  • I'm having trouble signing into my account?
  • I'm having trouble accessing My Account page?
  • Do you have a mobile app I can use to shop?

No

PRODUCT & STOCK:

  • Where can I find your size guide?

Find it here

  • I need help with size...

Please check Size Guide for help on How To Measure

  • When will you be restocking?

Restocking depends on the item demand.

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